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ArticlesAC Error: "An error has prevented the Balance Update process from completing successfully. You must run the Balance Update process again. If the Balance Update process fails a second time, please contact Certinia Customer Support"

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AC Error: "An error has prevented the Balance Update process from completing successfully. You must run the Balance Update process again. If the Balance Update process fails a second time, please contact Certinia Customer Support"

An error occurs during the updating of the balances merged accounts after merging accounts. The error: "FIELD_CUSTOM_VALIDATION_EXCEPTION" indicates that a balance record of type Actual could not be deleted.

  • Aug 6, 2026
  • Knowledge

Title
AC Error: "An error has prevented the Balance Update process from completing successfully. You must run the Balance Update process again. If the Balance Update process fails a second time, please contact Certinia Customer Support"
URL Name
AC-Error-An-error-has-prevented-the-Balance-Update-process-from-completing-successfully-You-must-run-the-Balance-Update-process-again-If-the-Balance-Update-process-fails-a-second-time-please-contact-Certinia-Customer-Support

Product Area
Accounts Receivable - FM Cloud
Release Version
Spring 2025
Symptoms
  • An error occurs during the "Update Balances for Merged Accounts" step after merging accounts
  • Error message: "FIELD_CUSTOM_VALIDATION_EXCEPTION" indicating a balance record of type Actual could not be deleted
Environment
  • FM Cloud
  • Version Accounting Spring 2025 SP16 and earlier
Resolution
  • Upgrade to Accounting Spring 2025 SP17 or higher
Cause
  • Known issue
Additional Notes

Defect resolution requires Spring 2025 SP17 (Accounting 2025.200.17). Initial recommendation of SP13 does not address the account merging root cause.

Customer Success CloudAccounts ReceivableFinancial Management CloudProfessional Services Cloud
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Knowledge:AC Error: "An error has prevented the Balance Update process from completing successfully. You must run the Balance Update process again. If the Balance Update process fails a second time, please contact Certinia Customer Support"