ArticlesAC: How To Resolve A Vendor Payment In Error Status

• Resolve a Vendor Payment in an "Error" status that has locked associated Payable Invoices

• Investigate the error details, discard the failed payment, and reprocess the transactions to complete the payment

• Certinia Accounting

When a Vendor Payment is in an "Error" status, it means the payment process encountered an issue and either none or only some of the transactions were successfully paid. All Payable Invoices included in the Vendor Payment will not be available for Cash Matching or Payment because the associated Account Transaction Line Items are at the Status  of "Proposed". To resolve this, complete the following steps:

1. Navigate to the Related tab on the payment record to access the Payment Logs and investigate the specific error details

2. Navigate to the Vendor Payments page once the errors are identified and resolved

3. Click Discard to begin the discard process on the failed payment record

4. Allow the system to process the update, as it will temporarily change the Status to "Discarding" before settling on "Discarded"

5. Verify that all unpaid Payable Invoices have automatically reverted to an "Available" Status

6. Process the transactions again by creating a new Vendor Payment, or by manually creating the associated Cash Entries and Cash Matching them

• You may need to review any manual Cash Entries you have already created prior to discarding the Vendor Payment to avoid duplications