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ArticlesALL: Error Message: "Your workflow approval message was not processed. You are not authorized to update the referenced object."

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ALL: Error Message: "Your workflow approval message was not processed. You are not authorized to update the referenced object."

An error stating, "Your workflow approval message was not processed. You are not authorized to update the referenced object," may occur when replying to an approval email. This error happens if the user replies from an email address that does not match the one specified in their Salesforce user record. To resolve this, the user must ensure their reply email address is identical to the email address listed in their Salesforce user profile. This can occur when using an email alias, a forwarded address, or after a company domain name change.

  • Sep 18, 2023
  • Knowledge

Title
ALL: Error Message: "Your workflow approval message was not processed. You are not authorized to update the referenced object."
Summary
An error stating, "Your workflow approval message was not processed. You are not authorized to update the referenced object," may occur when replying to an approval email. This error happens if the user replies from an email address that does not match the one specified in their Salesforce user record. To resolve this, the user must ensure their reply email address is identical to the email address listed in their Salesforce user profile. This can occur when using an email alias, a forwarded address, or after a company domain name change.
URL Name
ALL-Error-Message-Your-workflow-approval-message-was-not-processed-You-are-not-authorized-to-update-the-referenced-object

Release Version
Symptoms
  • Error message: "Your workflow approval message was not processed. You are not authorized to update the referenced object. This error may occur if you have replied to the authorization request from a forwarded email address. Please contact your system administrator if you feel you received this message in error."
  • The Approval Process has been correctly configured in Salesforce
  • The 'API Enabled' system permission has been enabled for the affected user(s)
  • The affected user has sufficient permissions to the object in the Approval Process
Resolution
  • Ensure that the "reply to" email address the affected user is using matches the email address specified for the Salesforce user
    • The response sent back to salesforce.com must use the same email address as the address that the approval email was sent to
Cause
  • The affected user is replying to the approval email with an address other than the one specified in their Salesforce user record
    • This could happen if a user's email address was aliased or forwarded and the user is responding from an email that is different from what is in Salesforce
    • This could happen if a company updates their domain name used for emails and the user's "reply to" address is different from what is in Salesforce
Additional Notes
Customer Success CloudFinancial Management CloudProfessional Services Cloud
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Knowledge:ALL: Error Message: "Your workflow approval message was not processed. You are not authorized to update the referenced object."