Loading
HelpCommunityTraining Center

ArticlesBC: Change Request is Showing Active Status and Changes are not Being Reflected on the Contract

Knowledge Article

BC: Change Request is Showing Active Status and Changes are not Being Reflected on the Contract

When a Change Request has an "Active" status but its changes are not reflected on the contract, a specific action is required. The user must select the "Apply to Contract" button on the Change Request. This action will apply the changes to the Billing Contract as intended.

  • Jun 16, 2023
  • Knowledge

Title
BC: Change Request is Showing Active Status and Changes are not Being Reflected on the Contract
Summary
When a Change Request has an "Active" status but its changes are not reflected on the contract, a specific action is required. The user must select the "Apply to Contract" button on the Change Request. This action will apply the changes to the Billing Contract as intended.
URL Name
BC-Change-Request-is-Showing-Active-Status-and-Changes-are-not-Being-Reflected-on-the-Contract

Release Version
Symptoms
  1. User has created a new Change Request
  2. The Status shows "Active" and the changes are not reflected on the original contract
Resolution
  • User needed to click the Apply to Contract button on the Change Request to apply the changes to the Billing Contract
Cause
  • User had not clicked the Apply to Contract button on the Change Request
Additional Notes
Professional Services CloudCustomer Success CloudMulti-Revenue BillingFinancial Management Cloud
Was this article helpful?
00
Upload Files
Recommendations
No results for undefined
Loading
Knowledge:BC: Change Request is Showing Active Status and Changes are not Being Reflected on the Contract