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ArticlesCommunity: Error Message: An unexpected connection error occurred. This error originated from Salesforce CDN partner.

Knowledge Article

Community: Error Message: An unexpected connection error occurred. This error originated from Salesforce CDN partner.

  • Apr 30, 2025
  • Knowledge

Title
Community: Error Message: An unexpected connection error occurred. This error originated from Salesforce CDN partner.
URL Name
Community-Error-Message-An-unexpected-connection-error-occurred-This-error-originated-from-Salesforce-CDN-partner

Product Area
Customer Community
Release Version
Symptoms
  • Login to experience as user from the Contact record.
  • Navigate to Invoice & Payments.
  • Click on Preview Invoice for any Payments.
  • An error message appears stating, "An unexpected connection error occurred. This error originated from Salesforce CDN partner."
Environment
  • Community
  • All versions
Resolution
  1. Check the Profile assigned to a user and ensure that the user has the appropriate profile.
  2. Update the profile for all portal users to 'Community Business Rep' to guarantee correct access and permissions.
Cause

The user was not assigned the appropriate community profile for access.

Additional Notes
Certinia CommunityCustomer Success CloudFinancial Management CloudProfessional Services Cloud
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Knowledge:Community: Error Message: An unexpected connection error occurred. This error originated from Salesforce CDN partner.