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ArticlesCommunity Users Do Not Have Access to Certinia's Training Center

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Community Users Do Not Have Access to Certinia's Training Center

Community users may encounter an error when attempting to access the Training Center. This issue occurs when the user's contact record is not designated as a PSA resource. To resolve this, the 'Is Resource' and 'Is Resource Active' fields on the contact record must be set to True.

  • Oct 10, 2023
  • Knowledge

Title
Community Users Do Not Have Access to Certinia's Training Center
Summary
Community users may encounter an error when attempting to access the Training Center. This issue occurs when the user's contact record is not designated as a PSA resource. To resolve this, the 'Is Resource' and 'Is Resource Active' fields on the contact record must be set to True.
URL Name
Community-Users-Do-Not-Have-Access-to-Certinia-s-Training-Center

Release Version
Symptoms
  • Error: _MISSING LABEL_propertyFile-val SiteLoginFailure Exception not found in section Exception.
Resolution
Make sure both below Contact (PSA resource) fields are checked:
  • Contact fields 'Is Resource' = True
  •  'Is Resource Active' = True  
Cause
This error occurs because the impacted contact is not marked as a PSA resource. Below contact fields are False.
  • Contact fields 'Is Resource' = False
  • 'Is Resource Active' = False
Additional Notes
Customer Success CloudFinancial Management CloudCertinia Training CenterProfessional Services Cloud
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Knowledge:Community Users Do Not Have Access to Certinia's Training Center