ArticlesConga: Error Message: "Unable to find any documents-- they could have expired"

When attempting to print an Outstanding Statement from an Account object via Conga using the button Print Statement PDF, the process fails and displays the error message: "Unable to find any documents—they could have expired."

• Conga Composer
• Certinia Accounting

To resolve, submit a case to Conga support to have them verify the Debug URL that appears beneath the Conga error message. This URL will help identify the root cause of the error.

A double quote was mistakenly included in the Reference field of a cash entry related to the affected account. Because this field is used within an IF statement in the Conga template, the double quotes in the field value conflicted with the IF statement's syntax, which also uses quotes. This conflict caused the Composer to misinterpret the statement, leading to the error.

For more information, refer to the Conga documentation on troubleshooting formula syntax: IF Statements