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ArticlesError "Attempt to de-reference a null object" when Creating or Posting a Sales Invoice

Knowledge Article

Error "Attempt to de-reference a null object" when Creating or Posting a Sales Invoice

  • Sep 18, 2023
  • Knowledge

Title
Error "Attempt to de-reference a null object" when Creating or Posting a Sales Invoice
URL Name
Error-Attempt-to-de-reference-a-null-object-when-Creating-or-Posting-a-Sales-Invoice

Product Area
Accounts Receivable
Release Version
Symptoms
  • Receiving error "Attempt to de-reference a null object" when trying to create a New Sales Invoice or Posting a Sales Invoice from the invoice record or list view
Environment
  • Certinia Accounting
  • All Versions
Resolution
Resolution 1:
  1. Confirm if the SRP mappings are created in the org which is used by enhanced mode
  2. If not, follow the document to Adopt the Enhanced Mode
Resolution 2:
  1. Setup > Custom Setting > SRP Integration Settings
    Run Integration in Enhanced Mode field needed to be unchecked (checked by default)
  2. Add the button, Generate/Refresh Rules for SRP Integration
    Setup > Object Manager > Integration Rule > List View Button Layout > Click Edit from the drop down > Add the 'Generate/Refresh Rules for SRP Integration' custom button > Save
  3. Go to the Integration Rule tab and click on the Generate/Refresh Rules for SRP Integration button
  4. This generates 3 integration rules that were not previously present
Cause
The Run Integration in Enhanced Mode is checked in custom settings SRP Integration Settings, but the required steps to start using SRP in enhanced mode is not completed
Additional Notes
Customer Success CloudAccounts ReceivableServices Resource PlanningProfessional Services CloudFinancial Management Cloud
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Knowledge:Error "Attempt to de-reference a null object" when Creating or Posting a Sales Invoice