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ArticlesAC: Error Message: "Page doesn't exist - Enter a valid URL and try again" When Running Account Balance Report From Account Record in Lightning Mode

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AC: Error Message: "Page doesn't exist - Enter a valid URL and try again" When Running Account Balance Report From Account Record in Lightning Mode

An error stating "Page doesn't exist - Enter a valid URL and try again" may occur when running the Account Balance Report from an Account record in Lightning. This is caused by an incorrect URL format. The resolution involves navigating to Custom Settings and editing the Account Balance Report URL field within Account Settings (FF) to be "/ID only".

  • May 23, 2025
  • Knowledge

Title
AC: Error Message: "Page doesn't exist - Enter a valid URL and try again" When Running Account Balance Report From Account Record in Lightning Mode
URL Name
FFA-Error-Message-Page-doesn-t-exist-Enter-a-valid-URL-and-try-again-When-Running-Account-Balance-Report-From-Account-Record-in-Lightning-Mode

Release Version
Symptoms
When trying to run Account Balance Report from Account record in lightning mode, an error occurs: "Page doesn't exist - Enter a valid URL and try again." 
Resolution
  1. Navigate to Setup > select Custom Settings.
  2. Select Account Settings (FF) > select Manage.
  3. Select Edit.
  4. Change the instance on the Account Balance Report URL field. It should be  /ID only.
  5. Click Save.
Cause
  • URL is the incorrect format
Additional Notes
Professional Services CloudCustomer Success CloudFinancial Management Cloud
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Knowledge:AC: Error Message: "Page doesn't exist - Enter a valid URL and try again" When Running Account Balance Report From Account Record in Lightning Mode