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ArticlesIntegration User is Updating the Assignee to Unassigned Once the Sync on an Issue is Created in PSA

Knowledge Article

Integration User is Updating the Assignee to Unassigned Once the Sync on an Issue is Created in PSA

  • Oct 4, 2023
  • Knowledge

Title
Integration User is Updating the Assignee to Unassigned Once the Sync on an Issue is Created in PSA
URL Name
Integration-User-is-Updating-the-Assignee-to-Unassigned-Once-the-Sync-on-an-Issue-is-Created-in-PSA

Product Area
Integrations - PS Cloud
Release Version
Symptoms
  • The Jira issue is getting updated by the Certinia Jira Integration user and the Assignee is being reset to Unassigned.
  • Empty Assignee field sent when no Assignee mapping
Environment
  • Professional Service Automation 
  • Spring 23 SP3
Resolution
  • Fixed in Spring 23 SP6
Cause
  • Bug in Spring 23 SP3
Additional Notes
Customer Success CloudJiraIntegrationsProfessional Services CloudFinancial Management Cloud
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Knowledge:Integration User is Updating the Assignee to Unassigned Once the Sync on an Issue is Created in PSA