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ArticlesJIRA: Connector Field Mapping Does Not Convert Text to Numeric Value

Knowledge Article

JIRA: Connector Field Mapping Does Not Convert Text to Numeric Value

  • Apr 21, 2026
  • Knowledge

Title
JIRA: Connector Field Mapping Does Not Convert Text to Numeric Value
URL Name
JIRA-Connector-Field-Mapping-Does-Not-Convert-Text-to-Numeric-Value

Product Area
Jira
Release Version
Winter 2024;Summer 2023;Spring 2023;Winter 2023;Summer 2022;Spring 2022;Winter 2022;Summer 2021;Fall 2021
Symptoms

The Original Estimate field was not synchronized when using the Jira Task connector after a text data type mapping which results in the field remaining showing as blank in PSA.

Environment

PSA Direct for Jira

Resolution
  1. To resolve, upgrade to Spring 2024 SP8 where the connector now correctly synchronizes text‑to‑numeric mappings
Cause

This was due to a known defect

Additional Notes
Customer Success CloudFinancial Management CloudJiraIntegrationsProfessional Services Cloud
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Knowledge:JIRA: Connector Field Mapping Does Not Convert Text to Numeric Value