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PSA: Empty Header in Jira Issue Description Causes Synchronization Failure

An empty header in a Jira issue description may cause a synchronization failure in PSA. This is a known defect affecting specific versions of Professional Service Automation and PSA Direct for Jira. To resolve this issue, an upgrade to PSA Direct for Jira Spring 2024 SP6 is required.

  • Nov 7, 2025
  • Knowledge

Title
PSA: Empty Header in Jira Issue Description Causes Synchronization Failure
URL Name
JIRA-Empty-Header-in-Jira-Issue-Description-causes-Synchronization-failure

Release Version
Spring 2024
Symptoms
  • Empty header in Jira issue description causes synchronization failure in PSA
Resolution
  • Upgrade to PSA Direct for Jira Spring 2024 SP6
Cause
  • Known Defect
Additional Notes
JiraProfessional Services CloudCustomer Success CloudFinancial Management Cloud
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Knowledge:PSA: Empty Header in Jira Issue Description Causes Synchronization Failure