ArticlesJIRA: PSA Direct for Jira Connector Mapping Configuration Frequently Asked Questions (FAQ)

This article answers frequently asked questions regarding:

• Can managed mappings in the PSA Direct for Jira connector be disabled? 
• Can the managed mappings in the PSA Direct for Jira connector be overridden?
• Can the Labels field be mapped to a Jira Issue field?
• Does the connector support syncing to Jira Array fields?
• How can I view error message notifications?
• To which email address is the notification sent? 
• Where can I register a website that is failing due to a missing class?
• Where should I look when Step 3 of the Feature Console fails?

Can managed mappings in the PSA Direct for Jira connector be disabled? 

• You cannot disable the managed mappings, but they can be overridden by a managed mapping with a source type of "None" to achieve the same result.
  • For example, you would override the Jira Issue mapping in the following screenshot.

• Recommendation: For Jira Issues to PSA Project Tasks mappings, if Jira Descriptions are longer than 255 characters, we recommend following procedure above to disable managed mapping for Description field. Then create new Custom Mapping with a Target Field of Long Description.

Can the managed mappings in the PSA Direct for Jira connector be overridden?

• Yes, you can override the managed mapping
  
  1. Create a new mapping that maps to the desired target field
  2. Once created, notice on the mapping page that the managed mapping has an overridden annotation in brackets

Can the Labels field be mapped to a Jira Issue field?

• It is possible to map the Labels field of a Jira issue field
  1. Create custom metadata to map the labels to a string field in PSA
  2. Once the metadata is created, create a mapping from Jira Issue to PSA Project Task or PSA Project
     • This mapping will map the Labels field to a PSA String field using the custom metadata type

Does the connector support syncing to Jira Array fields?

• No, the PSA Direct for Jira connector does not support mapping to Jira Array fields.

How can I view error message notifications?

• To view error messages, navigate to the Message Types tab and look under “Error” for additional information.

To which email address is the notification sent? 

• The notifications are sent to the email address specified in the To field in the PSA Direct for Jira Settings Lightning page
• Emails are also sent to the user if an event originates on the Salesforce platform and fails

Where can I register a website that is failing due to a missing class?

• The Certinia community post details the problem where an org is reporting that SiteLoginController is missing
• This appears to be an auto-generated class that some orgs do not generate
• To resolve the issue, it is recommended to copy the objects from an org where the operation worked correctly to the org where it was failing, such as from Sandbox to Production or raise a ticket with Salesforce Trailblazer Community

Where should I look when Step 3 of the Feature Console fails?

• If Step 3 of the PSA Direct for Jira feature fails, see the Enabling PSA Direct for Jira Integration