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PSA: Actual Calculate Delta Continuous job Stopped Running

  • Jan 9, 2025
  • Knowledge

Title
PSA: Actual Calculate Delta Continuous job Stopped Running
URL Name
PSA-Actual-Calculate-Delta-Continuous-job-Stopped-Running

Product Area
Organization Setup & Administration - PS Cloud
Release Version
Spring 2024
Symptoms
  • 'AbortActualsCalculateDeltaContinuous' Configuration Option Set to "false"
  • 'UseActualsCalculateDeltaContinuous' Configuration Option set to "true"
  • Post Upgrade Steps Completed
  • 'ffasync_JobQueueable' apex jobs no longer appearing
  • Async Job Records tab shows old Async job records.
Environment
  • Professional Services Automation
  • Spring 2024 and higher
Resolution
  • Open Developer Console and query below:
    • SELECT Id FROM pse__Process_Lock__c
  • Select Execute
  • Copy Record Id of Process Lock(s) and paste into URL and search per below
  • Select Delete
  • Repeat for any other Process Locks listed
Cause
  • Process Lock for Actuals_Calculate_Delta_Continuous was stuck and needed to be deleted
Additional Notes
  • The Process Lock is an object and can be added as a Tab to access through the App Launcher
Professional Services CloudCustomer Success CloudOrganization Setup And AdministrationFinancial Management CloudResource ManagementRevenue ManagementTime ManagementProject Management
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Knowledge:PSA: Actual Calculate Delta Continuous job Stopped Running