PSA: Billings Totals from Timecards Not Calculating Correctly on Project OverviewAug 5, 2025Knowledge
Content Standard GuideTitlePSA: Billings Totals from Timecards Not Calculating Correctly on Project OverviewURL NamePSA-Billings-Totals-from-Timecards-Not-Calculating-Correctly-on-Project-OverviewInformationProduct AreaHelp Product AreaCost Management Project ManagementRelease VersionHelp Release VersionAll VersionsSymptomsHelp Symptoms The user reports that the billing totals on the Project Overview page do not match the sum of the timecards A report of Timecards shows discrepancies between the expected total and the Project Overview page EnvironmentHelp EnvironmentProfessional Services AutomationAll versionsResolutionHelp Resolution Navigate to Setup > Custom Settings > Internal > Actuals Batch Uncheck the Actuals Lock checkbox Click Save The Scheduled Job will now run and the billing totals will be calculated correctly CauseHelp CauseThe Actuals Lock checkbox was checked in the Custom Settings, which prevented the PSA Actuals Scheduled Job from running. This caused the billing totals on the Project Overview page to be incorrect and not updated with the latest timecard information.Additional NotesHelp Additional Notes For more information on Project Actuals Recalculation, see the PSA documentation. Use the Project Actuals Recalculation screen to recalculate billable data if issues reoccur.
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