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PSA: Error “Attempt to de-reference a null object” in RFQP_PercentCompleteProjectProcessor

A System.NullPointerException with the message “Attempt to de-reference a null object” may occur when the Apex Queueable job pse.RFQP_PercentCompleteProjectProcessor runs during percent complete forecasting. The error arises when projects included in the forecast lack Start or End Dates, preventing the system from resolving time periods for unscheduled revenue. Populating both Start Date and End Date resolves the issue.

  • Aug 25, 2026
  • Knowledge

Title
PSA: Error “Attempt to de-reference a null object” in RFQP_PercentCompleteProjectProcessor
URL Name
PSA-Error-Attempt-to-de-reference-a-null-object-in-RFQP-PercentCompleteProjectProcessor

Product Area
Revenue Management
Release Version
All Versions
Symptoms
  • Apex Queueable job, pse.RFQP_PercentCompleteProjectProcessor, fails with the following error message: "System.NullPointerException. Attempt to de-reference a null object”
  • Failure occurs in getTimePeriodIdsForUnscheduledRevenue during unscheduled revenue distribution.
  • Error occurs when the Revenue Forecast Batch Job runs percent complete forecasting on projects missing Start or End Dates
Environment
  • Professional Services Automation
Resolution
  1. To resolve, populate the Start Date and End Date on all projects included in percent complete forecasting
Cause
  • Missing Start or End Dates prevented the system from resolving project duration for unscheduled revenue, resulting in a "System.NullPointerException in getTimePeriodIdsForUnscheduledRevenue" error message
Additional Notes
Customer Success CloudRevenue ManagementFinancial Management CloudProfessional Services Cloud
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Knowledge:PSA: Error “Attempt to de-reference a null object” in RFQP_PercentCompleteProjectProcessor