PSA Error: "Can’t assign permission set to this user, user license doesn't match"May 9, 2019Knowledge
Content Standard GuideTitlePSA Error: "Can’t assign permission set to this user, user license doesn't match"URL NamePSA-Error-Can-t-assign-permission-set-to-this-user-user-license-doesn-t-matchInformationProduct AreaHelp Product AreaOrganization Setup & AdministrationRelease VersionHelp Release VersionAll VersionsSymptomsHelp SymptomsUnable to assign a permission set containing only PSA permissions to a user with a platform licensePermission set xxx was not assigned to user see the following error message: "Can’t assign permission set to this user, user license doesn't match"EnvironmentHelp EnvironmentProfessional Services AutomationLicensesResolutionHelp ResolutionCreate a new permission set: Navigate to Setup > Manage Users > Permission SetsClick NewIn the User License drop down field, do not select a User LicenseEnter a Label, API Name, and a DescriptionClick SaveClick Object SettingsGrant the same permissions as the permission set that does not allow users to be assignedClick Manage Assignments > Add AssignmentsSelect the users to give access to Click AssignCauseHelp CauseWhen the permission set was created, "Salesforce" was selected in the User License drop down field.Additional NotesHelp Additional NotesOnce a user license is assigned to a permission set it cannot be modified
Was this article helpful?00Choose a general reason-- Choose a general reason --FeedbackUpload FilesUpload FilesOr drop filesSubmit