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ArticlesPSA: Error - [Cannot read properties of undefined (reading 'value')] When in a Project by Clicking on Project Task Board in Project Task Board / Resource in Gantt

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PSA: Error - [Cannot read properties of undefined (reading 'value')] When in a Project by Clicking on Project Task Board in Project Task Board / Resource in Gantt

  • Sep 16, 2024
  • Knowledge

Title
PSA: Error - [Cannot read properties of undefined (reading 'value')] When in a Project by Clicking on Project Task Board in Project Task Board / Resource in Gantt
URL Name
PSA-Error-Cannot-read-properties-of-undefined-reading-value-When-in-a-Project-by-Clicking-on-Project-Task-Board-in-Project-Task-Board-Resource-in-Gantt

Product Area
Project Management
Release Version
Summer 2024
Symptoms
  • When in a Project, in the Project Plan tab, when clicking on Project Task Board and or Resource in Gantt an error occurs 
  • Steps to replicate: 
    1. Project > Project Plan > Gantt > click on Assigned Resource
    2. Project > Project Plan > Project Task Board > click Task name
  • Error message: A Component Error has occurred![Cannot read properties of undefined (reading 'value')]
Environment
  • Professional Services Automation
  • Versions: Summer 2024 SP1
Resolution
  • Updated the Professional Services Automation version Summer 2024 SP3
Cause
  • Known Professional Services Automation defect
Additional Notes
Professional Services CloudCustomer Success CloudFinancial Management CloudProject Management
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Knowledge:PSA: Error - [Cannot read properties of undefined (reading 'value')] When in a Project by Clicking on Project Task Board in Project Task Board / Resource in Gantt