ArticlesPSA: Error Message: "Multi-currency Conversion Error: Valid exchange rates not found for currencies and/or dates specified"

• When a user attempts to save a timecard the below error message appears on the Time Entry UI page
  • "Error Message: "pse.AssignmentTrigger: execution of BeforeUpdate caused by: xxxxxxx_core.XxxxxxxXxxxxxxxx: Multi-currency Conversion Error: Valid exchange rates not found for currencies and/or dates specified. 0000-00-00 00:00:00 USDWorking with conversion rates as follows: currencyCodes = {EUR}, dates = {0000-00-00 00:00:00}, conversionRatesByDate = {0000-00-00 00:00:00={EUR=0.000000}} (xxxxxxx_core) : [] (pse) : []. No timecards were saved. Please fix your timecards and try again."
• Use_Salesforce_Advanced_Multi_Currency in Currencies Configuration Group set to "true"
• Use_Dated_Exchange_Rates in Currencies Configuration Group set to "true"
• Dated exchange rates set up in salesforce currency
• Salesforce Advanced Currency Management enabled in org

• Certinia professional Services Automation
• All versions

The Currency field on the project is set to "EUR" but the Currency field on the assignment is set to "USD".

To resolve:

1. Delete the PSA Currency
2. Recreate the PSA Currency
3. Retroactively date the Effective Date field

• The project and assignment records are in different currencies
• The Currency Conversion Rate Effective Date value is past the new transaction date