Loading
HelpCommunityTraining Center

ArticlesPSA: Error Message: "first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, pse.TimecardTrigger" When Clicking on Billing Event Generation Tab

Knowledge Article

PSA: Error Message: "first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, pse.TimecardTrigger" When Clicking on Billing Event Generation Tab

  • Mar 8, 2023
  • Knowledge

Title
PSA: Error Message: "first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, pse.TimecardTrigger" When Clicking on Billing Event Generation Tab
URL Name
PSA-Error-Message-first-error-CANNOT-INSERT-UPDATE-ACTIVATE-ENTITY-pse-TimecardTrigger-When-Clicking-on-Billing-Event-Generation-Tab

Product Area
Billing Event Generation
Release Version
Symptoms
  • error: first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, pse.TimecardTrigger: execution of AfterUpdate caused by: System.DmlException: Update failed
  • Error will appear at the bottom of page under 'Processing Status'
Environment
  • Professional Services Automation
  • Spring 22 SP6
Resolution
  • For all fields impacted, increased the limit to 10k to ensure the process flow is not negatively impacted for any fields that did have over the character limit.
Cause
Salesforce Process flow utilizing fields with an identified salesforce bug:
  •  Salesforce not properly enforcing the character limit and people could save fields above the character limit.
  •  Salesforce deployed a bug fix to ensure character limits are enforced
Additional Notes
  • Salesforce bug
Customer Success CloudProfessional Services CloudFinancial Management Cloud
Was this article helpful?
00
Upload Files
Recommendations
No results for undefined
Loading
Knowledge:PSA: Error Message: "first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, pse.TimecardTrigger" When Clicking on Billing Event Generation Tab