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ArticlesPSA: Geolocation Error when Running Tests on Apex Classes - Error Message: "Methods defined as TestMethod do not support Web service callouts, test skipped"

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PSA: Geolocation Error when Running Tests on Apex Classes - Error Message: "Methods defined as TestMethod do not support Web service callouts, test skipped"

A fatal error can occur in debug logs when running tests on Apex classes. The error, "Methods defined as TestMethod do not support Web service callouts, test skipped," is caused by Salesforce not permitting web service callouts within test classes. To resolve this, geolocation triggers should be disabled. The method for disabling these triggers depends on whether Search Resources is in use.

  • Sep 18, 2023
  • Knowledge

Title
PSA: Geolocation Error when Running Tests on Apex Classes - Error Message: "Methods defined as TestMethod do not support Web service callouts, test skipped"
URL Name
PSA-Geolocation-Error-when-Running-Tests-on-Apex-Classes-Error-Message-Methods-defined-as-TestMethod-do-not-support-Web-service-callouts-test-skipped

Release Version
Symptoms
• Fatal error appears in debug logs when running test on Apex class
• Error: "Methods defined as TestMethod do not support Web service callouts, test skipped"
Resolution
If Search Resources is not used:
  1. Disable all geolocation triggers in Custom Settings
    1. Setup > Develop > Custom Settings > click Manage next to the label 'Triggers' > Edit
    2. Check Res Request Geolocation Trigger Disabled and check Resource Geolocation Trigger Disabled > Save
    3. Setup > Develop > Custom Settings > click Manage next to the label 'GeoLocationSettings Detail' > Edit
    4. Check Res Request Geolocation Trigger Disabled and check Resource Geolocation Trigger Disabled > Save
If Search Resources is used:
  1. Disable both triggers in the beginning of the test class for both custom settings
  2. Example (Note the code below only disables the triggers in the 'Geolocation Settings' custom setting)
    1. pse_resource__GeoLocationSettings__c gls = pse_resource__GeoLocationSettings__c.getInstance(); gls.pse_resource__Resource_Request_Trigger_Disabled__c = true; gls.pse_resource__Resource_Trigger_Disabled__c = true; gls.name = 'default'; upsert gls;
Cause
Salesforce does not allow web service call outs in test classes.
Additional Notes
  • To use code to disable the Triggers custom setting, insert code similar to the one in the Resolution and modify it for the Triggers custom setting.
  • Triggers need to be disabled within test classes because (assuming SeeAllData is NOT set) with SeeAllData NOT set, the test code actually does not see any data or custom settings on the org. So when any downstream PSA triggers run, they check configs or custom settings and get no result, so they revert to default behavior regardless of the actual setting or config value on the org, which in the case of most triggers is to run. So to turn off geolocation in a test, turn it off within the setup of the test method (or set SeeAllData=true, but that has other problems and is generally not recommended because the test becomes dependent on org data and might produce different results based on what’s on the org). 
  • Full error from debug logs should be similar to the one below:
    • 16:49:40.176 (132176488869)|ENTERING_MANAGED_PKG|pse 
      16:49:40.186 (132186023634)|ENTERING_MANAGED_PKG|pse_resource 
      16:49:40.187 (132187811908)|SOQL_EXECUTE_BEGIN|[74]|Aggregations:0|SELECT MailingStreet, MailingState, MailingPostalCode, MailingCountry, MailingCity, pse_resource__Longitude__c, pse_resource__Latitude__c FROM Contact WHERE Id = :tmpVar1 
      16:49:40.194 (132194708353)|SOQL_EXECUTE_END|[74]|Rows:1 
      16:49:40.202 (132202545075)|ENTERING_MANAGED_PKG|pse 
      16:49:40.211 (132211338950)|ENTERING_MANAGED_PKG|pse_resource 
      16:49:40.212 (132212887292)|SOQL_EXECUTE_BEGIN|[74]|Aggregations:0|SELECT MailingStreet, MailingState, MailingPostalCode, MailingCountry, MailingCity, pse_resource__Longitude__c, pse_resource__Latitude__c FROM Contact WHERE Id = :tmpVar1 
      16:49:40.218 (132218842083)|SOQL_EXECUTE_END|[74]|Rows:1 
      16:49:40.261 (132261373146)|SYSTEM_METHOD_EXIT|[148]|System.Test.stopTest() 
      16:49:40.261 (132261416568)|FATAL_ERROR|System.TypeException: Methods defined as TestMethod do not support Web service callouts, test skipped 

      (pse_resource) 
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Knowledge:PSA: Geolocation Error when Running Tests on Apex Classes - Error Message: "Methods defined as TestMethod do not support Web service callouts, test skipped"