InformationTitlePSA: How to Delete App Logs in BulkURL NamePSA-How-to-Delete-App-Logs-in-BulkDetailsProduct AreaHelp Product AreaSetup & ConfigurationRelease VersionHelp Release VersionAll VersionsEnvironmentHelp EnvironmentProfessional Services AutomationAdditional NotesHelp Additional NotesActuals in an org can get locked due to a buildup of app logs; these must be deleted or resolved depending on the error(s) in order to unlock the actuals.ProcedureHelp ProcedureHow to Delete App Logs There are two ways for the user to delete app logs, the chosen way will depend on the version of the package installed on the affected org: For Professional Services Automation versions Spring 2025 or beforeProfessional Services Automation versions spring 2025 or later Option one: delete using a script: Click on the user's name in the top-right corner of the screenClick Developer ConsoleClick Debug > Open Execute Anonymous WindowEnter the following script: delete [select id from appirio_core__App_Log__c limit 10000]; Click Execute The script can only delete up to 10,000 app log records at a time; if there are more than 10,000 app logs, repeat the steps above until all app log records are deletedThe PSA Administration tab only clears logs for Actuals and BillingTo ensure all app logs are cleared, use the steps above and not the PSA Administration tab Option two: delete using a batch job: Follow the instructions for Deleting App Logs in Help How to Confirm the App Logs Deletion was Successful Click App Launcher > App LogSelect All in the list viewClick Go If the screen does not display any app logs, then the steps are completeIf the screen still displays old app logs, then repeat the steps above ObjectiveHelp ObjectiveHow to mass delete app logs from an environmentUsers can delete all of the app logs for specific processes in bulk from the PSA Administration tabThis enables users to only store app logs that contain errors that require attention
Was this article helpful?20Choose a general reason-- Choose a general reason --FeedbackUpload FilesUpload FilesOr drop filesSubmit