ArticlesPSA: How to Delete App Logs in Bulk

Professional Services Automation

Actuals in an org can get locked due to a buildup of app logs; these must be deleted or resolved depending on the error(s) in order to unlock the actuals.

How to Delete App Logs

There are two ways for the user to delete app logs, the chosen way will depend on the version of the package installed on the affected org:

• For Professional Services Automation versions Spring 2025 or before
• Professional Services Automation versions spring 2025 or later

Option one: delete using a script:

1. Click on the user's name in the top-right corner of the screen
2. Click Developer Console
3. Click Debug > Open Execute Anonymous Window
4. Enter the following script:

   delete [select id from appirio_core__App_Log__c limit 10000];

5. Click Execute
   1. The script can only delete up to 10,000 app log records at a time; if there are more than 10,000 app logs, repeat the steps above until all app log records are deleted
   2. The PSA Administration tab only clears logs for Actuals and Billing
   3. To ensure all app logs are cleared, use the steps above and not the PSA Administration tab

Option two: delete using a batch job: 

1. Follow the instructions for Deleting App Logs in Help

How to Confirm the App Logs Deletion was Successful

1. Click App Launcher > App Log
2. Select All in the list view
3. Click Go
   1. If the screen does not display any app logs, then the steps are complete
   2. If the screen still displays old app logs, then repeat the steps above

• How to mass delete app logs from an environment
• Users can delete all of the app logs for specific processes in bulk from the PSA Administration tab
• This enables users to only store app logs that contain errors that require attention