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ArticlesPSA: Timecards Are Not Submitted When Auto Approval Process is Setup on Timecard Object

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PSA: Timecards Are Not Submitted When Auto Approval Process is Setup on Timecard Object

When an auto-approval process is active on the Timecard object, a user may encounter an error message stating "Timecards not Submitted" after submission. Despite the error, the timecard's status correctly changes to "Approved". This issue was identified as a defect in PSA v15 and its service packs. The defect is resolved in PSA v15.1.

  • Sep 18, 2023
  • Knowledge

Title
PSA: Timecards Are Not Submitted When Auto Approval Process is Setup on Timecard Object
URL Name
PSA-Timecards-Are-Not-Submitted-When-Auto-Approval-Process-is-Setup-on-Timecard-Object

Release Version
Symptoms
  • When user clicks on Submit button on Time Entry UI, Timecard's status changed to "Approved" but it shows a popup message saying "Timecards not Submitted".
  • Auto-Approval Process is setup on the Timecards object.
Resolution
  1. This was a defect in PSA v15 and service packs.
  2. This defect is fixed in PSA v15.1.
Cause
  • Unknown Cause
Additional Notes
Customer Success CloudFinancial Management CloudProfessional Services Cloud
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Knowledge:PSA: Timecards Are Not Submitted When Auto Approval Process is Setup on Timecard Object