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PSA: Utilization Result Shows Extra Hours Compared to Work Planner

When running the Utilization Batch, the Utilization Result for a resource displayed extra hours compared to the Work Planner. The discrepancy was caused by selecting the wrong account during the process.

  • May 28, 2026
  • Knowledge

Title
PSA: Utilization Result Shows Extra Hours Compared to Work Planner
URL Name
PSA-Utilization-Result-Shows-Extra-Hours-Compared-to-Work-Planner

Release Version
All Versions
Symptoms

 

  • After running the Utilization Batch, the Utilization Result for a resource shows extra hours compared to the Work Planner

  • The discrepancy is visible when comparing resource utilization across the two views

Resolution

 

  • Verify that the correct account is selected before running the Utilization Batch

  • Re-run the batch with the correct account to ensure accurate utilization results

  • Confirm that the Utilization Result aligns with the Work Planner after correction

Cause

The wrong account was selected during the process, which caused the Utilization Result to display incorrect hours

Additional Notes

 

  • Duplicate issues may occur if incorrect accounts are selected during batch runs

  • Keywords: Utilization Batch, Work Planner discrepancy, extra hours, wrong account selected

Professional Services CloudCustomer Success CloudFinancial Management CloudResource Management
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Knowledge:PSA: Utilization Result Shows Extra Hours Compared to Work Planner