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ArticlesRecharge Miscellaneous Adjustments is Not Created from the PIN Expense Line Item

Knowledge Article

Recharge Miscellaneous Adjustments is Not Created from the PIN Expense Line Item

When creating a miscellaneous adjustment from an expense line item, only cost adjustments may be created. This occurs because an incorrect field, "Recharge to Customer," is used on the user interface. To resolve this, the "Recharge Customer" field should be set to true. This action will ensure the correct Recharge to Client Miscellaneous Adjustment is created.

  • Feb 17, 2023
  • Knowledge

Title
Recharge Miscellaneous Adjustments is Not Created from the PIN Expense Line Item
URL Name
Recharge-Miscellaneous-Adjustments-is-Not-Created-from-the-PIN-Expense-Line-Item

Product Area
Services Resource Planning (SRP)
Release Version
Symptoms
  • When creating Recharge Misc Adjustment from PIN expense line item or,
  • When sending MA to PSA from a Payable Expense line item,
  • Only the cost miscellaneous adjustments are created.
Environment
  • Services Resource Planning
  • All Versions
Resolution
  • To resolve, validate that the "Recharge Customer" field is set to "TRUE" instead of having the "Recharge to Customer" field edited. Then, the Recharge to Client Misc Adjustment is created.
Cause
  • This issue occurs because there is an incorrect field on the UI. The field "Recharge to Customer" belongs to Accelerate and not SRP. The right field is "Recharge Customer." 
Additional Notes
Customer Success CloudFinancial Management CloudServices Resource PlanningIntegrationsProfessional Services Cloud
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Knowledge:Recharge Miscellaneous Adjustments is Not Created from the PIN Expense Line Item