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SC: Service Contract Lines were Prorated in the First or Last Term Unexpectedly

Service contract lines may prorate unexpectedly in the first or last term. This occurs when the "Turn off Prorated Terms" setting is incorrectly configured. To prevent unwanted prorating, this setting should be left unchecked or set to "False". Correcting this setting ensures billing aligns with expectations for the initial and final service periods.

  • May 9, 2019
  • Knowledge

Title
SC: Service Contract Lines were Prorated in the First or Last Term Unexpectedly
Summary
Service contract lines may prorate unexpectedly in the first or last term. This occurs when the "Turn off Prorated Terms" setting is incorrectly configured. To prevent unwanted prorating, this setting should be left unchecked or set to "False". Correcting this setting ensures billing aligns with expectations for the initial and final service periods.
URL Name
SC-Service-Contract-Lines-were-Prorated-in-the-First-or-Last-Term-Unexpectedly

Release Version
Symptoms
  • Service Contract Lines were prorated in the first or last term unexpectedly
Resolution
  • If prorating is not wanted for the first and last terms, leave the custom setting 'Turn off Prorated Terms' unchecked as "False"
  1. Click Setup > Develop > Custom Settings  
  2. Select Managed alongside Service Contract Settings (Public Visability)
  3. Confirm that the 'Turn off Prorated Terms' custom setting is unchecked as "False"
Cause
Additional Notes
  • Mark 'Turn off Prorated Terms' as "True" to enable prorated billing on the first and last service terms based on the following: 
  1. The time between Service Contract Line Start Date and the first Invoice Date (Next Invoice Invoice Generation Date or Last Invoice Generation Date)
  2. The time between Service Contract Line End Date and the last Invoice Date (Next Invoice Invoice Generation Date or Last Invoice Generation Date)
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Knowledge:SC: Service Contract Lines were Prorated in the First or Last Term Unexpectedly