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Unable to Print Invoices or Remittances With Conga, it it Stuck Processing or on Authorizing screen

Printing with Conga Composer may become stuck in a processing or authorizing state. This issue can be caused by a Conga service outage. It may also be resolved by ensuring all user profiles are correctly configured to the Conga Composer Connected App.

  • Sep 27, 2024
  • Knowledge

Title
Unable to Print Invoices or Remittances With Conga, it it Stuck Processing or on Authorizing screen
URL Name
Unable-to-Print-Invoices-or-Remittances-With-Conga-it-it-Stuck-Processing-or-on-Authorizing-screen

Release Version
Symptoms
  • Unable to print with Conga Composer
  • Conga Composer Printing is stuck in processing
  • Clicking Print PDF button hangs on "Authorizing" screen and cannot progress
Resolution

If the issue occurs, in the first instance please wait and try again.

If the issue persists:

  1. Please follow this link to the Conga Status page to confirm if there has been an outage.
  2. If there are no listed outages please refer to the Conga Knowledge Configure the Conga Composer Connected App, to ensure that all Profiles are connected to the Conga Composer.

If you still need assistance, please raise a case with Certinia Support.

Cause
  • Conga outage
  • As per Conga Support, all Profiles need to be configured to the Conga Composer Connect App to resolve Conga Composer getting the stuck issue
Additional Notes
Conga
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Knowledge:Unable to Print Invoices or Remittances With Conga, it it Stuck Processing or on Authorizing screen