User Licenses: Why Is There Only An Option To Select Chatter External, Chatter Licenses For A User?Sep 18, 2023Knowledge
Content Standard GuideTitleUser Licenses: Why Is There Only An Option To Select Chatter External, Chatter Licenses For A User?URL NameUser-Licenses-Why-Is-There-Only-An-Option-To-Select-Chatter-External-Chatter-Licenses-For-A-UserInformationQuestionHelp QuestionWhy is there only an option to select Chatter External, Chatter Licenses for a User?Product AreaHelp Product AreaPermissionsEnvironmentHelp EnvironmentCertinia ProductAny VersionAnswerHelp AnswerUser does not see an option to select "Salesforce Platform" license for user and only "Chatter External" and "Chatter Free" can be selectedThis is because customer only has xx Salesforce Platform licenses and they have all been used upTo See this information, user can do the following in their Org: In the Quick find, type "Company Information"Scroll down to User Licenses For any initial order, customer will get one Admin license (which reflects in SFDC as a full CRM license) and the balance of the licenses as platform licensesAdditional NotesHelp Additional NotesCustomer can purchase licenses either by contacting Salesforce or Certinia Account ExecutiveRelease VersionHelp Release Version
Was this article helpful?00Choose a general reason-- Choose a general reason --FeedbackUpload FilesUpload FilesOr drop filesSubmit