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User Licenses: Why Is There Only An Option To Select Chatter External, Chatter Licenses For A User?

When creating a user, only "Chatter External" and "Chatter Free" licenses may appear as options. This situation indicates that all available "Salesforce Platform" licenses have been allocated. To verify the number of available licenses, navigate to the Company Information page within the organization. New licenses can be acquired by contacting the appropriate account executive.

  • Sep 18, 2023
  • Knowledge

Title
User Licenses: Why Is There Only An Option To Select Chatter External, Chatter Licenses For A User?
URL Name
User-Licenses-Why-Is-There-Only-An-Option-To-Select-Chatter-External-Chatter-Licenses-For-A-User

Question
  • Why is there only an option to select Chatter External, Chatter Licenses for a User?
Answer
  • User does not see an option to select "Salesforce Platform" license for user and only "Chatter External" and "Chatter Free" can be selected
  • This is because customer only has xx Salesforce Platform licenses and they have all been used up
  • To See this information, user can do the following in their Org:
  1. In the Quick find, type "Company Information"
  2. Scroll down to User Licenses 
  • For any initial order, customer will get one Admin license (which reflects in SFDC as a full CRM license) and the balance of the licenses as platform licenses
Additional Notes
  • Customer can purchase licenses either by contacting Salesforce or Certinia Account Executive
Release Version
Certinia Services & Support
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Knowledge:User Licenses: Why Is There Only An Option To Select Chatter External, Chatter Licenses For A User?