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ArticlesAC: Documents Stuck in "Ready to Post" Status

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AC: Documents Stuck in "Ready to Post" Status

Documents may become stuck in a "Ready to Post" status and will not be processed by the Background Posting Scheduler. This can occur if a related Worker Item record does not exist, or if the "Attempts Remaining" on the Worker Item is zero. The resolution depends on whether the document should be posted or returned to an "In Progress" status. To resolve the issue, it may be necessary to contact support to adjust the document status or the Worker Item record.

  • Apr 14, 2026
  • Knowledge

Title
AC: Documents Stuck in "Ready to Post" Status
Summary
Documents may become stuck in a "Ready to Post" status and will not be processed by the Background Posting Scheduler. This can occur if a related Worker Item record does not exist, or if the "Attempts Remaining" on the Worker Item is zero. The resolution depends on whether the document should be posted or returned to an "In Progress" status. To resolve the issue, it may be necessary to contact support to adjust the document status or the Worker Item record.
URL Name
AC-Documents-Stuck-in-Ready-to-Post-Status

Release Version
All Versions
Symptoms
  • Sales Invoice, Sales Credit Note, Payable Invoice, Payable Credit Note, or Journal is stuck in "Ready to Post" Status
  • The "Ready to Post" record is not being picked up by the Background Posting Scheduler for posting
  • One of the following scenarios:
  1. There is no Worker Item record related to the record
  2. The Worker Item record related to the Sales Credit Note has a "0" in the Attempts Remaining field
Resolution
  • If document needs to be posted:
  1. Open a new Case with Certinia Support.  Support will change the associated Worker Item Attempts Remaining field from "0" to "3"
  2. Check the background worker attempts is set to 3 by navigating to Setup > Develop  > Custom Settings > click Manage next to "Accounting Settings (FF)" > click Edit > populate Background Worker Attempts with "3" > Click Save
  3. If there is an error in the Accounting Background Worker logs or if another error is identified, correct the error. (example, open a closed Period)
  4. Run the Background Posting Scheduler again.
  • If document needs to be set to "In Progress":
    • For versions later than Spring 2019, if there is an associated Worker Item, contact Certinia Support. If there is no associated Worker Item, take the following steps:
  1. Go to All Tabs(+) > Sales Credit Notes
  2. Select the Sales Credit Note in question
  3. Find Credit Note Status field and select “In Progress" from the drop down
  4. Click Save
  • For versions prior to Spring 2018 SP12, Fall 2018 SP8 and Spring 2019 where there is an associated Worker Item, contact Certinia Support.  Support will delete the associated Worker Item and set document to "In Progress"
Cause
  • One of the following scenarios:
  1. There is no Worker Item record related to the Sales Credit Note
  2. The Worker Item record related to the Sales Credit Note has a "0" in the Attempts Remaining field
  3. Where there is no Background Posting Scheduler scheduled job set up, the Background Posting Scheduler All Tabs (+) > Background Posting Scheduler > Run Now process has not been run
Additional Notes
  • This issue can also occur on Sales Invoices
Accounts ReceivableAccounts Payable
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Knowledge:AC: Documents Stuck in "Ready to Post" Status