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ArticlesPSA: Billing Event Status Remains "Waiting for Status..." when Generating Billing Events

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PSA: Billing Event Status Remains "Waiting for Status..." when Generating Billing Events

An accumulation of App Logs can cause the Billing Event status to remain as "Waiting for Status...". To resolve this, the App Logs must be deleted. This can be done individually, through a script, or from the PSA Administration tab. After deleting the logs, the Billing Event Generation process can be run again.

  • Apr 10, 2019
  • Knowledge

Title
PSA: Billing Event Status Remains "Waiting for Status..." when Generating Billing Events
URL Name
PSA-Billing-Event-Status-Remains-Waiting-for-Status

Release Version
Symptoms
  • Billing Event status remains "Waiting for Status..." when generating billing events
  • Unable to remove
Resolution
  1. Navigate to App Logs Tab
  2. Review errors and correct the records
  3. Delete App Logs individually, via a script, or via the PSA Administration Tab
  4. Go to Billing Event Generation Tab
  5. Generate Billing Event Generation
Cause
  • Accumulation of App Logs
Additional Notes
To delete App Logs from the PSA Administration tab:
  1. Go to PSA Administration tab
  2. In the 'App Log Cleanup Job' section, set Actuals and Billing fields to "true"
  3. Click Submit Batch
  4. Monitor the job from Setup > Apex Jobs
Additional info:

In the Billing Event Generation screen, where the Status field says, "Waiting for status...", the Description field can provide clues to which App Logs are holding up the process

Example: If the Status Field says "Waiting for status..." and the Description field says "Invoice", then deleting the App Logs that have a Message value of "Invoice" will correct the issue
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Knowledge:PSA: Billing Event Status Remains "Waiting for Status..." when Generating Billing Events