Content Standard GuideTitlePSA: Some Resources Not Showing in Work PlannerURL NamePSA-Some-Resources-Not-Showing-in-Work-PlannerInformationProduct AreaHelp Product AreaResource Management - PS CloudRelease VersionHelp Release VersionAll VersionsSymptomsHelp SymptomsWhen using Filter function in Work Planner, some resources are not appearing even if parameters are metOptions below set on Resource's Contact record: Is Resource Active = 'True'Is Resource = 'True'Exclude From Planners = 'False' Missing Resources have 100% availabilityEnvironmentHelp EnvironmentProfessional Services AutomationAll VersionsResolutionHelp ResolutionRun or Schedule Utilization Engine job. We recommend Scheduling the job if there is an internal process that inserts resources regularly To run a batch job on demand: On the PSA Administration page, click Asynchronous Processes | Utilization Engine, the Utilization Engine window opensClick Run, the batch job is submitted To schedule a batch job: On the PSA Administration page, click Asynchronous Processes | Utilization Engine. The Utilization Engine window opens.Click ScheduleSet the schedule day, time, and frequency[Optional] To change your selection, click BackClick Schedule CauseHelp CauseIf a resource has 100% availability then the Utilization Engine needs to run in order for these resources to be returnedInternal process inserts new resources, but Utilization Engine is not scheduledAdditional NotesHelp Additional NotesFor more information, refer to the guidance on Utilization Engine.
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